01Information we collect
We only collect what we need to schedule and complete your installation:
- Contact details you give us: name, phone number, email address and the neighborhood or address where the work will be done.
- Job details: the fixtures you want installed, preferred dates, notes and any photos you send us.
- Payment information needed to take payment for completed work. Card payments are processed by our payment provider; we do not store full card numbers.
- Website data: pages visited, the website or ad that referred you (for example UTM tags or click IDs), device and browser type, collected through cookies and analytics tools.
- Communications: records of calls, texts and emails with us, kept so we can follow up on your job.
02How we use your information
- To schedule, confirm, perform and follow up on your installation.
- To send estimates, appointment confirmations and reminders.
- To answer questions and provide warranty service.
- To take payment and keep business and tax records.
- To understand which pages and ads bring customers to us, and improve our website.
- To comply with legal obligations and protect our rights.
03Calls, texts and emails
When you call, text or submit a form, you agree that we may contact you by phone, text message or email about your request and your appointment. We do not sell your number and we do not send marketing text messages without your consent, which you give only by ticking the SMS consent box on our forms; it is never required to book. Message frequency varies. Text HELP for help, or reply STOP to any text to opt out of further texts, or tell us by phone or email. Message and data rates may apply. We do not share your mobile number or your text-message opt-in with third parties for their marketing purposes.
06How long we keep it
We keep customer and job records for as long as needed to provide warranty service and meet tax and legal requirements, generally up to seven years, and then delete or anonymize them.
07Your California privacy rights
If you are a California resident, you may ask to know what personal information we hold about you, ask us to correct or delete it, and opt out of any sale or sharing of personal information (we do not sell it) on our Do Not Sell or Share My Personal Information page or by sending a Global Privacy Control signal. We will not discriminate against you for exercising these rights. To make a request, email info@switchyourfixture.com or call (619) 677-8677. We may need to verify your identity before responding.
08Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
09Children
Our services are for adults. We do not knowingly collect personal information from children under 13.
10Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed.
11Contact us
Switch Your Fixture, San Diego, CA 92107. Email info@switchyourfixture.com, call or text (619) 677-8677, or use our contact page.
